My chat with Sarah G., a Land's End Live Assistant

Sarah G:             Welcome to Lands' End Live! How may I help you?
Bruce Weinberg: Hi Sarah. I want to get my sister a pair of "fleece slippers." 
                           She claims that she saw them in your catalog or online and I too
                           could have sworn you carried them and yet I can not find them.
                           Can you help me out?
Sarah G:              Are you looking for adult or kids slippers?
Bruce Weinberg:  I am looking for adult slippers
Sarah G:              Just a moment please while I check that for you.
Bruce Weinberg: Thank you. Oh, the ones that pull up over the ankle.
Sarah G:              I'll share a page with you now.
Sarah G:              How do these look?
Bruce Weinberg: Yes, that's it...I didn't see it under slippers last night...hmmm. 
                           Thank you and give my regards to Susan R.
Sarah G:              Ok Bruce. Have a great evening! Bye!