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Dear Diary
October 22  
  Water heater blew, what's an Internet warrior to do?  Don't fear, A.O. Smith online is able and willing to help.  I came home to a flooded basement (water heaters hold a reasonable amount of water) on Thursday evening.  A.O. Smith and my awesome plumber saved the day.  Azar of All A's plumbing (no website yet, available through telephone at 617-325-2929) came out at 8 am sharp on Friday with water heater in hand (A.O. Smith did not need to ship item to me; Azar picked it up at a local distribution site).  No cold shower for this netizen.

One home improvement project is on its way to being completed.  I need some PVC pipe glue, and went to Housemart.com.  I couldn't find the glue online, so I sent off an email request to Housemart.com; their reply was helpful..

My letter:

Dear Housemart,

Good website.  I am extending my sump pump from a few feet away from the house to out to the street.  I have the PVC pipe already (I wish I had known about you before my purchase).  I will be laying the pipe underground (just below the grass level, not too deep at all) in Boston (we have winters, so it needs to be good for cold weather).  I need a glue for holding the pipe and connectors together.  I couldn't find it in your website.  Do you have it online.  Thank you.

Sincerely yours,

Bruce D. Weinberg

Housemart's response:

Bruce,

Thanks for the compliment, it appears that you have a little project going there in Boston.  We do have the cement that you are looking for on the website, however the various cements were placed in odd categories. 
Often with the high volume of products we have, items that are miscategorized. However, I have found what you looking for.  In the find search engine please type "pipe sealants and adhesives" and there are four different
cements that are used for PVC or CPVC.  If you have any questions about this project or any other future one, feel free to e-mail me. If I don't have a product or an answer I will find someone or a referral who can complete the request. The site is about to take on a new look, one that rivals other major e-commerce sites. This should take place within the next 4-6 weeks so please take a look and get back with me on any suggestions or comments.
I would value your opinion. Thank you and I hope these products suffice the job. 

Sincerely,
Russell Ellers 
Russ@Housemart.com

   
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