| For scientific reasons I am going to try Streamline;
I will be shocked if I enjoy using them. With this kind of prior,
if I do end up being satisfied with and maintaining a relationship
with them, then they must truly be a phenomenal service.
Several strikes against Streamline that have given me a less than
positive disposition toward them at the moment (I can be diplomatic):
Strike One
Salesperson continued to call me over the telephone periodically after
my initial inquiry of over 30 days ago. (In fairness, I may have
made some statements that could have been interpreted as suggesting that
it was still ok to pursue me as a customer.)
Strike Two
Deliveries to my neighborhood are on Thursdays only. What if
I need more food on any other day of the week? I guess Streamline
feels that customers can get deliveries whenever they want, as long as
it is on Thursdays.
Strike Three (one out)
The delivery time is "by the end of the day." I'll probably learn
to love this feature. It sounds better than picking a specific delivery
time that would fit my schedule.
Strike Four
I must have a refrigerator placed in my basement (it will
not fit in my garage -- an alternative location). Streamline employees
could possibly be in my house when I am not there. I could easily
imagine them damaging my bulkhead door over time (I will instruct them
to be gentle). I requested service without a refrigerator; this is
not an option. Thank you for accommodating me. I guess Streamline
feels that customers can have any option desired, as long as they take
the refrigerator.
Strike Five
I get to lug my groceries up from the basement. I wonder if I'll
realize that this is more convenient than having the groceries placed directly
on my kitchen counter for me (e.g., by Homeruns).
Strike Six (two outs)
I had to select a password for my account and tell it to the
salesperson over the telephone. If I ever want to change my password,
I need to call it in and state the desired change directly to a person.
Streamline has cleverly taken a position that no one else has; they will
dominate in the area of security and trust. This is the first time
in my life where I have had to not keep private a password
associated with an electronic/computer/web account. It feels so good
to know that I do not need to keep this secret any longer; a weight has
been lifted. Banks and others will probably catch on to this soon.
Streamline would be wise to patent this intellectual idea.
Streamline suggested that I select a password that I can easily remember.
Good idea. I thought about using a password that I typically use
on many of my other electronic/computer/web accounts; this would certainly
be easy to remember. As a bonus, the salesperson and others at Streamline
would then know my password for these accounts. If they ever learned
of my various account names, they could then access these accounts and
help me streamline my life. Foolishly, I selected a password that
I've never used before; I hope that I can remember it. Forgetting
it should not be a big deal; if I can't access my streamline account, no
big whoop.
I can hardly wait to begin using Streamline. |