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| November | 8 | |||
| Streamline
definitely knows how to treat its customers, NOT. Friday (three days
ago) was Streamline refrigerator installation day. The installer
was satisfied to have me use my extra refrigerator. I asked Streamline
to clean its interior. A reasonable request I thought. Customer
service called me on the telephone to explain that they would not clean
out my refrigerator; I could, however, have them install one of their own
refrigerators in place of mine. Crazy me, I should have seen the
logic in this. The last time I checked, however, it was easier and
quicker to clean the inside of a mildly dirty fridge versus 1) taking the
door off a fridge so that it can fit through my bulkhead opening, and 2)
haul it down to my basement. They explained that cleaning the inside
of a fridge is not part of the job description of their installers or delivery
people (ah, the old "it's not my job"). I think she forgot to add
that companies who use rigid policies and don't do simple things to satisfy
and retain customers are not long for this planet.
One other minor problem is that the installer said that there is no
limit to the number of redemption cans that can be left for pickup.
Customer service, on the other hand, told me that the limit was 250 bottles
and cans. This was annoying to learn of after I bagged 500
bottles and cans (don't ask -- the garage is now clean :-) ).
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 Boston,
Fall 99 | Copyright
Bruce Weinberg |
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