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 THE 
 BRUCIES  

The Brucie award is granted to e-commerce entities that have exhibited impressive online service in an individual or related set of e-commerce interactions with me and engendered good customer relations  (i.e., in non-academic terms, a Brucie is given to an e-commerce organization that, in some instance, either 1) treats me "right," or 2) at first, treats me "wrong," (unintentionally) but quickly makes up for it in an effective way).  The Brucie is not based on my FULL evaluation of a firm's website and e-commerce practices; I give my "Seal of E-pproval" to e-commerce organizations who consistently exhibit outstanding e-commerce practices.  (My thanks to Jonathan Hibbard for coming up with the award name, The Brucie.)

Here is what some Brucie award recipients are saying about earning the award:

Lands' End - "Lands' End, with the help of Susan R., is pleased to be awarded The Brucie Award."

OutPost.com - "It's great, and your diary entry is very kind. Thanks a lot for taking the time to do this for us."

Kozmo.com - "Wow!  Thanks for the Brucie!  Thanks for the honor.  It's appreciation like this that helps inspire
                      our team to reach higher levels of performance.  I've e-mailed the notice company-wide for all to
                      see.  What a great way to go into a new millennium!

Janet of the USPS- "I must say I was very flattered to see my name on the Brucie list.  So many people have
                               commented to me on bringing the newspaper to the door and it's such a little thing.  I'm 
                               going up the walk anyway.  But thank you for the honor.  I appreciate it."

Amazon.com - "Thank you for your kind comments.  We want to provide service on a level that customers will remember, 
                        and it is very gratifying to receive such a nice compliment."

DrugEmporium.com - "Thank you for your recent e-mail.  We appreciate the time and effort you took to share  your 
                                  positive experience with Tammy with us.  We hope you will continue to take advantage of 
                                  DrugEmporium.com's time and money-saving benefits from the comfort of your home. 
                                  I will make sure to keep a note of your message in her file!  We are so lucky to have her 
                                  on our team."

Microsoft - "We covet The Brucie!" "Glad to see its (www.microsoft.com) got a Brucie"

Forrester Research - "Thanks for the honor!"
..

   
BRUCIE AWARD WINNERS DATE  EARNED 
MicronPC.com Oct.   1, 1999  
insidetheropes.com Oct.   1  
acmeanimation.com Oct.   2  
Lands' End Oct.   5  
HomeRuns Oct.   5
Lands' End Oct. 12   
The Wall Street Journal Oct. 12 
Microsoft Oct. 12 
Forrester Research Oct. 12 
The Harvard Business School Oct. 12 
Azar (my plumber -- 617-325-2929) Nov.   1
HomeRuns Nov.   2
Watertown Savings Bank Nov. 10
Computers4Sure Nov. 17
Onvia Nov. 30
Stealth825@aol.com (ebayer) Dec.   3
Cooking.com Dec. 14
OutPost.com Dec. 16
Kozmo.com Dec. 16
Amazon.com Dec. 20
Kozmo.com Dec. 24
Rx.com Dec. 30
John M. (Barber at 617-876-7986) Dec. 30
June Fletcher (Wall Street Journal) January 7, 2000
Amazon.com Jan. 13
Tammy H. and DrugEmporium.com Jan. 19
Lands' End Jan. 20
GeorgeWBush Store/Spalding Group Feb.  4
Steve S. at The Sundial Resort Mar.  9
Internal Revenue Service Apr. 12
Booz, Allen & Hamilton May 1
Broadview International May 1
Korn/Ferry International May 1
Nasdaq-Amex International, Inc. May 1
Enterasys May 1
B.B.Kids May 11
Lands' End May 19
L.L.Bean May 19
Dock assistant at Ann & Hope June 15
Pumpernickel Puppets June 17
Janet from the USPS June 20
Salesperson from Clair Motors July 5
eToys July 11
HomeRuns July 29
OurHouse.com August 30
UPS September 1
BU's Networked Information Services
the Office of Information Technology
Personal Computer Support Center
(e.g., Alison, Clare, Linda and Matt) and 
Nael Hafez at the School of Management's
Computer Support Services
September 5
Homeruns September 8
Rafi Mohammed and George Eliades of Monitor December 13, 2001
   ....
  Boston, 1999-2002 | Copyright Bruce Weinberg